At Warmarmour Store, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process for eligible items. Please review our policy below for details on how to request a return or refund, along with specific guidelines for different scenarios.

1. General Return Conditions

• Return Window: Items can be returned within 30 days of receipt.

• Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Exemptions: Certain items, such as personalized or final sale products, may not be eligible for returns. These will be clearly marked at the time of purchase.

2. Return & Refund Process

To initiate a return or refund, please follow these steps:

Step 1: Contact Us

Email us at support@warmarmour.store with your order number, a brief description of the reason for the return, and any supporting images (if applicable).

Step 2: Wait for Approval

Our customer service team will review your request and respond within 2-3 business days with approval or further instructions. If approved, we will provide you with the return shipping details.

Step 3: Ship Your Item

Once your return is approved, securely package the item in its original packaging and ship it to the address provided. The return shipping cost is the responsibility of the customer, except in cases where the item was faulty or incorrect (see sections below).

Step 4: Receive Your Refund

After we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days after the return is processed.

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3. Specific Return & Refund Scenarios

We recognize that different situations may require different handling. Below are detailed instructions based on various scenarios:

a) Item Received is Faulty, Damaged, or Incorrect

If you receive an item that is faulty, damaged, or incorrect, you may be eligible for a full refund or replacement.

Process:

• Contact us at support@warmarmour.store with your order number and clear photos of the faulty or damaged item.

• After approval, we will provide you with a prepaid shipping label to return the item.

• Upon receiving the item, we will issue a full refund or send a replacement at no extra cost.

b) Item Not Delivered (Lost in Transit)

If your order has not arrived within the expected delivery time and appears to be lost, please contact us immediately.

Process:

• We will verify the tracking information and initiate an investigation with the shipping carrier.

• If the item is confirmed lost, we will offer a full refund or resend the item at no additional charge.

c) Wrong Size/Color Ordered

If you’ve ordered the wrong size or color, you can return the item for an exchange or refund.

Process:

• Contact us to initiate the return.

• Ship the item back to us at your cost (unless we sent the wrong size/color).

• Once we receive the item, we will issue a refund or send a replacement, based on your preference.

d) Cancellation After Placing an Order

If you change your mind and wish to cancel your order before it ships, you can request a cancellation.

Process:

• Email us as soon as possible at support@warmarmour.store with your order number and cancellation request.

• If your order has not yet been processed for shipping, we will cancel it and issue a full refund.

• If the order has already been shipped, you may return the item once received (standard return conditions apply).

e) Item Not as Expected

If the item you received is not what you expected in terms of quality, style, or fit, we understand. You can return the item for a refund or exchange as long as it is in its original condition.

Process:

• Follow the general return process outlined in section 2.

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4. Refund Timeline

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

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5. Non-Returnable Items

• Items marked as final sale or clearance.

• Personalized products.

• Items that show signs of wear, have been washed, or damaged by the customer.

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6. Late or Missing Refunds

If you haven’t received your refund after the specified time frame, please:

1. Check your bank account or credit card statement.

2. Contact your bank or credit card provider, as it may take additional processing time before your refund is officially posted.

3. If you still have not received your refund after following these steps, please contact us at support@warmarmour.store.

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7. Exchange Policy

We currently do not offer direct exchanges for items. If you need a different size or color, please return the original item and place a new order for the preferred product.

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8. Contact Us

If you have any questions regarding our return and refund process, please feel free to reach out to us at support@warmarmour.store. We’re happy to assist!